Delivery Policy for MOTOPIX
Effective Date: February 18, 2025
At MOTOPIX, we are committed to providing our customers with timely and efficient delivery of products. Below is our delivery policy to ensure a smooth and reliable experience when purchasing from our website.
1. Shipping Methods
We offer various shipping methods to meet your needs. The available options will be displayed at checkout, and you can choose the one that best suits your preferences. Our shipping options include standard shipping, expedited shipping, and express delivery for faster processing and delivery times.
2. Shipping Costs
Shipping costs are calculated based on your location and the delivery method chosen at checkout. You will be provided with an exact shipping cost before you complete your purchase. Please note that shipping costs are non-refundable.
3. Order Processing
Once your order is confirmed and payment is processed, we will begin processing your order. Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day. We strive to ship all orders as quickly as possible, but please note that during peak seasons or promotional periods, processing times may be slightly longer.
4. Estimated Delivery Times
Delivery times are estimates and may vary depending on your location, the shipping method selected, and any external factors such as weather conditions or carrier delays. Standard shipping typically takes 5-7 business days, while expedited shipping may take 2-3 business days. Express shipping usually takes 1-2 business days.
5. Tracking Your Order
Once your order has shipped, you will receive an email with tracking information. You can use this tracking number to monitor the progress of your delivery. Please note that it may take up to 24 hours for the tracking information to be updated.
6. Delivery Address
Please ensure that the shipping address provided at checkout is accurate and complete. MOTOPIX is not responsible for delays or undelivered items caused by incorrect or incomplete shipping addresses. If you need to change your delivery address after placing an order, please contact us immediately at contact@motopix.xyz.
7. Delivery Issues
If your order is delayed, damaged, or lost during transit, please contact our customer support team at contact@motopix.xyz or call 407-368-8642. We will work with the carrier to resolve the issue and ensure that your order is delivered promptly or offer you a suitable solution.
8. International Shipping
Currently, MOTOPIX only ships to customers within the United States. We are working to expand our shipping options to other countries in the future. Please check back regularly for updates on international shipping availability.
9. Signature upon Delivery
For higher-value items, we may require a signature upon delivery to ensure the safety and security of your purchase. You will be notified if a signature is required.
10. Customer Support
If you have any questions or concerns about your delivery, please don’t hesitate to contact our customer support team:
MOTOPIX
3558 Ocala Street,
Orlando, Florida, United States
Phone: 407-368-8642
Email: contact@motopix.xyz
Website: https://motopix.xyz/
Thank you for choosing MOTOPIX. We are committed to providing you with a seamless and efficient delivery experience.